There has been a recent discussion on Facebook about the speed in which sellers in the e-commerce world are expected to get things shipped. It seems the single person do-it-all business is supposed to work as instantaneously as the big multi-employee business who has a shipping department where that is all they do!
Now don't get me wrong, I think shipping should be timely, and I myself ship almost instantaneously when something is purchased and paid for, but there have been times where this wasn't possible, and my stated policy is 2 days handling to allow for such things that come up from time to time.
So is this stated handling time hurting sales? Do people really look at this before they purchase or only after the fact when they are leaving stars on eBay? Personally I think if I get the item in a timely fashion that's what matters, within a 5 day window works for me if I have paid for Priority rate.
Is it even fair of a customer who takes a week to pay, to then expect instant shipping turn around time? EBay still lets them rate me on how quickly I ship no matter how slowly they paid. I don't know about you, but I am a mom of two small children, one of which is autistic. I do the laundry and dishes for our family of four, I handle all of life's little emergencies around here and run the household while my husband works. I manage my time as well as I can, but most buyers don't realize what goes into selling online.
First there has to be time to go find the merchandise. In my particular field that means scouting thrift stores, yard sales, auctions and wherever else treasures may be lurking. This takes usually about 10 hours minimum of my week. Then the items have to be cleaned up, photographed, the photographs have to be cropped and re sized as needed, the listing needs to be written up and launched. Oh and sometimes some pretty extensive research goes into my items as well. So you can see even before an item is sold there are many hours of work involved.
So the item sells, I am usually prepared for the closings and ready to ship the items paid for promptly, they go right out! But then come the stragglers. So keep in mind in order to ship those items quickly I have to stop the process of what I'm doing getting ready for the next batch of merchandise - so I think it's pretty fair to say shipping within 2 days is reasonable... don't you?
What are your expectations when shopping on the web, particularly EBay?